I recently sat down to interview Kaley Hopwood, a licensed transaction coordinator and one of our teammates here at Moncord Real Estate Professional Services.
So, what areas are brokers struggling with and how is Moncord able to resolve those problems?
Kaley says that the key issue is with communication and time management. Missing deadlines can be particularly harmful to deals. As a transaction coordinator, it is her job to make sure that all of the fine details are sorted out and that everything in the deal moves forward smoothly.
Time management is a big focus in our mission. Kaley told me that in her near decade’s worth of experience, she has never seen a transaction company as detail-oriented as ours. She noted that everything from our systems to our team members are great contributors to this fact.
With the way our team does things, she explains, we are backing up our brokers in a way that means they don’t have to worry about certain details.
When Kaley joined our team, we immediately valued her feedback. We knew that she had a great deal of experience herself, but we also knew that she came from a family who had all also been in the business.
With this in mind, it obviously meant a lot for her to say that Moncord is the most proactive, detail-oriented transaction company she’s ever seen.
According to Kaley, our team always goes above and beyond. In her mind, going above and beyond means having everything covered for your clients and having great communication skills.
Whether it is working on weekends, making extra phone calls, tracking down earnest money, or whatever else it takes—Moncord works hard to take care of our clients.
If you have any other questions or want more information, feel free to get in touch by giving us a call or sending an email. We look forward to hearing from you.